At 5Alive, we aim to provide a smooth and reliable shopping experience. This Shipping Policy outlines the shipping options, estimated delivery times, and conditions for orders placed on our marketplace.

By purchasing on 5Alive, you agree to this Shipping Policy.

1. Shipping Options

• Vendor-Handled Shipping: Some vendors on 5Alive handle shipping directly. These vendors are responsible for processing, packaging, and shipping your order according to their own shipping methods and timelines.
• 5Alive Delivery Partner: For eligible orders, customers can choose to have their order shipped by a 5Alive Delivery Partner. This ensures that 5Alive manages the shipping process from the vendor to the customer. 2. Shipping Costs Vendor Shipping Fees: If the vendor handles shipping, the shipping cost will vary based on the vendor’s rates, shipping method, and delivery location. Shipping fees are displayed at checkout. 5Alive Delivery Partner Fees: Orders shipped through 5Alive Delivery Partners may include a standard shipping fee based on the size, weight, and destination of the package. 3. Estimated Delivery Times Processing Time: Vendors typically process orders within the same day. You will be notified if any delay occurs. Shipping Time: Standard Shipping: Estimated delivery within [1-2 days] from the date of shipping, depending on the location. Express Shipping: If available, express shipping will deliver orders within 30 min after processing. Delivery times may vary based on the vendor, shipping option selected, and destination. 5Alive does not guarantee specific delivery dates but will work to ensure prompt fulfillment. 4. Order Tracking Once an

• order is shipped, customers will receive a tracking number via email or SMS, allowing them to monitor the status of their delivery.
• Tracking details may vary based on the shipping provider used, but all updates can be viewed directly through your 5Alive account.

5. International Shipping

• 5Alive currently does not support international shipping. For supported countries, additional fees, customs, or import duties may apply, and these will be the customer’s responsibility.

6. Failed Deliveries and Re-Shipments

• Incorrect Address: Customers are responsible for providing accurate shipping details. 5Alive is not liable for delays or failed deliveries due to incorrect addresses.
• Missed Deliveries: If a delivery attempt fails and the package is returned to the vendor, the customer may be responsible for additional shipping fees for re-shipment.

7. Shipping Issues and Delays

• While we strive to ensure timely delivery, 5Alive is not responsible for delays caused by external factors, such as weather, customs processing, or carrier issues. In the event of significant delays, customers may contact 5Alive support for assistance.

8. Lost or Damaged Packages

• 5Alive or the vendor (depending on the shipping option selected) will ensure proper packaging for safe delivery. However:
  • Lost Packages: In the rare event that a package is lost in transit, 5Alive will work with the vendor or delivery partner to investigate and, if applicable, issue a refund or replacement.
  • Damaged Packages: If an item arrives damaged, customers should report it within  24 hours of receipt, including photos of the damage, to receive assistance with a replacement or refund.

9. Contact Us

• For questions, concerns, or support with shipping, please reach out to our customer service team at [admin @ 5Alive. store].