Thank you for shopping with 5Alive. We want you to be completely satisfied with your purchases. This Return Policy outlines the conditions under which returns are accepted and how they are processed.

By making a purchase on 5Alive, you agree to this Return Policy.

1. Eligibility for Returns

• Returns are accepted under the following conditions:
  • Damaged or Defective Items: Products that arrive damaged or are defective.
  • Incorrect Items: Items that differ from the product description or specifications in the listing.
  • Unwanted Items: In some cases, unwanted items may be eligible for return if they are unused and in original condition. However, restocking fees or return shipping fees may apply.
• Returns are not accepted for:
  • Perishable or customized items.
  • Items that have been used, altered, or damaged by the buyer.
  • Digital goods or downloaded content.

2. Return Request Process

• Initiating a Return: To request a return, customers must contact Sammyblaze customer support within 24 hours of receiving the item. Please include:
  • Order number.
  • Reason for the return.
  • Photos or documentation showing any defects, damages, or issues with the item.
• Approval: Sammyblaze will review the return request within the window of return. Once approved, customers will receive return instructions.

3. Return Shipping

• Return Costs: Unless otherwise specified, the buyer is responsible for return shipping costs. If the return is due to a vendor’s error or a defective product, Sammyblaze may cover or reimburse shipping costs.
• Shipping Method: Returned items must be shipped using a trackable shipping method. Sammyblaze is not responsible for returns that are lost in transit.

4. Condition of Returned Items

• Returned items should:
  • Be in their original packaging.
  • Include all original tags, accessories, and documentation.
• Items that do not meet these conditions may be rejected or subject to a restocking fee.

5. Refunds for Returned Items

• Once the return is received and inspected by the vendor, the customer will be notified of the status.
• Wallet Refunds: Refunds for approved returns will be credited to the customer’s Sammyblaze Wallet for use in future purchases on the platform.
• Processing Time: Refunds will typically be processed within the window period of receiving the returned item.

6. Exchange Policy

• Exchanges: In cases where an exchange is desired, Sammyblaze will work with the vendor to facilitate an exchange if possible. Please note that product availability may vary, and not all items are eligible for exchanges.

7. Non-Returnable Items

• Certain items are not eligible for return, including but not limited to:
  • Perishable goods, custom-made products, digital downloads, and final sale items.
  • Health and personal care items (e.g., cosmetics) that have been opened or used.

8. Contact for Returns

• For questions or to initiate a return, please contact Sammyblaze customer support at [admin @ sammyblaze. store].