5Alive provides dedicated vendor support to assist with listing products, managing orders, and troubleshooting any issues that may arise. Our vendor support team is available at admin@5Alive.store.
Once a customer’s order is confirmed and completed, payouts are processed and sent to the vendor’s designated account. Payout schedules and fees are outlined in our Vendor Terms & Conditions.
Vendors can choose to handle shipping themselves or use our 5Alive Delivery Partner for shipping assistance. For details on vendor-handled vs. 5Alive-partnered shipping, please refer to our Shipping Policy.
Yes, 5Alive charges a commission on each sale. Detailed information about fees and commissions can be found in our Vendor Terms & Conditions.
To become a vendor, click on the “Become a Vendor” button on our homepage, complete the registration process, and submit the required documentation for approval. Once approved, you can start listing and selling your products.
If you need to cancel an order, please contact our customer support as soon as possible. If the order hasn’t been processed or shipped, we’ll do our best to accommodate your request. See our Cancellation Policy for details.
Refunds are credited to your 5Alive Wallet, which you can use for future purchases on our platform. Wallet refunds are processed within 2 business days after a return is approved.
We accept returns on eligible items under specific conditions. If your item arrives damaged or doesn’t match the product description, you may be eligible for a return. Visit our Return Policy page for complete information.
Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can track your package through your 5Alive account.
Shipping times vary depending on the vendor and shipping method. Generally, standard shipping takes nothing less than 30 min within the same state you place your order, while express shipping (if available) may take 1-2 days. Refer to our Shipping Policy for more details.
We accept a variety of payment methods, including credit/debit cards, bank transfers, and wallet payments. All transactions are secure to ensure your safety while shopping with us.
Browse our marketplace, select the product you wish to buy, add it to your cart, and proceed to checkout. You can choose a preferred payment method and shipping option to complete your order.
Currently, Sammyblaze supports shipping within Nigeria only Sammyblaze offers limited international shipping options. Please refer to our Shipping Policy for details.
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